Service Department Leader — Drive Performance

Livermore Ford; Madera (CA); On-site; USD 78,000 - 167,000; Full time

Benefits offered by this job

Competitive pay

Benefits (medical, dental, vision)

Paid time off

Career growth

Professional work environment

Job summary

Gill Chrysler Dodge Jeep Ram GMC is seeking an experienced Service Manager to lead our service department with a focus on customer satisfaction, team development, and operational excellence.

You will manage a high-volume shop, coach technicians and advisers, monitor performance, and collaborate with parts and sales to maximize dealership results. A proven automotive service leadership background is essential.

Qualifications

• Previous automotive service management experience preferred.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Knowledge of dealership service operations and repair processes.
• Ability to analyze reports and drive performance improvements.
• Valid driver's license and clean driving record.

Responsibilities

• Manage daily operations of a high-volume service department
• Lead, coach, and develop service advisors, technicians, and support staff
• Monitor workflow, productivity, and repair quality
• Ensure exceptional customer service and retention
• Achieve departmental sales, gross profit, and CSI goals
• Maintain compliance with manufacturer and dealership standards
• Handle customer concerns professionally and effectively
• Collaborate with parts and sales departments to maximize dealership performance

Skills

Leadership

Team Building

Customer Service

Operational Excellence

Analytics

Communication

Job description

Gill Chrysler Dodge Jeep Ram GMC is seeking an experienced Service Manager to lead our service department with a focus on customer satisfaction, team development, and operational excellence.

You will manage a high-volume shop, coach technicians and advisers, monitor performance, and collaborate with parts and sales to maximize dealership results. A proven automotive service leadership background is essential.