Service Manager: Lead High-Impact Field Operations

TWC Services; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Health/dental/vision insurance

Growth opportunities

Paid vacation

Wellness reimbursement

401k with company match

Continuing education

AD&D and Dependent Life insurance

Job summary

TWC Services, Inc. is seeking a Service Manager to oversee a team of technicians at a small Charlotte branch, ensuring high-quality service and client satisfaction. This role focuses on quotes, resource management, work orders, and branch performance under the TWC Way.

The ideal candidate has 5–7 years in a service leadership role, a Bachelor’s or technical training, and strong safety and process improvement mindset. Great growth potential within a long-established regional leader.

Qualifications

• 5–7 years of service leadership experience.
• Bachelor's degree or technical training completed.
• Strong scheduling, budgeting, and safety focus.

Responsibilities

• Leads quotes and estimates for repairs and maintenance services.
• Partners with service coordinator to schedule and resource work orders.
• Oversees work order delivery and invoicing readiness.
• Monitors KPIs and safety compliance across the branch.
• Promotes a culture of safety and continuous improvement.

Skills

Leadership

Client service

Team management

Education

Bachelor's Degree or Technical Training

Job description

TWC Services, Inc. is seeking a Service Manager to oversee a team of technicians at a small Charlotte branch, ensuring high-quality service and client satisfaction. This role focuses on quotes, resource management, work orders, and branch performance under the TWC Way.

The ideal candidate has 5–7 years in a service leadership role, a Bachelor’s or technical training, and strong safety and process improvement mindset. Great growth potential within a long-established regional leader.