Service Manager

TWC Services; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Health/dental/vision insurance

Growth opportunities

Paid vacation

Wellness reimbursement

401k with company match

Continuing education

AD&D and Dependent Life insurance

Job summary

TWC Services, Inc. is seeking a Service Manager to oversee a team of technicians at a small Charlotte branch, ensuring high-quality service and client satisfaction. This role focuses on quotes, resource management, work orders, and branch performance under the TWC Way.

The ideal candidate has 5–7 years in a service leadership role, a Bachelor’s or technical training, and strong safety and process improvement mindset. Great growth potential within a long-established regional leader.

Qualifications

• 5–7 years of service leadership experience.
• Bachelor's degree or technical training completed.
• Strong scheduling, budgeting, and safety focus.

Responsibilities

• Leads quotes and estimates for repairs and maintenance services.
• Partners with service coordinator to schedule and resource work orders.
• Oversees work order delivery and invoicing readiness.
• Monitors KPIs and safety compliance across the branch.
• Promotes a culture of safety and continuous improvement.

Skills

Leadership

Client service

Team management

Education

Bachelor's Degree or Technical Training

Job description

Location: Charlotte, NC, United States
Date Posted: Aug 25, 2026

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.

It is time for you to put your knowledge too work and start building a career!

What Success in our Service Manager Role Looks Like at TWC Services Inc.

Oversees and manages a team of Service Technicians at a small branch, ensuring the delivery of high-quality service and support to clients.

Key Areas of Responsibilities:

• Quotes and Estimates Management: Leads quoting for repairs, parts, and workforce. Obtains approval from clients and helps advocate for maintenance contracts, replacement of equipment, and other service work inside our scope.
• Resource Management: Works in harmony with the service coordinator on the scheduling of workforce for work orders. Leads the purchasing of equipment, materials, and subcontracts. Schedules deliveries to optimize price and work order progress.
• Work Order Management: Assists Service Technicians with technical problem solving and delivery of materials and supplies to expedite job completion with timeliness and quality. Reviews open work orders with leadership and validates notes are updated and accurate and makes necessary adjustments prior to invoicing.
• Operational Efficiency: Ensures high quality operational standards by following best practices to maximize workflows, technology, and information to continuously improve branch performance. Manages key performance indicators to ensure consistency between locations and adherence to the TWC Way. This includes daily service ticket review, maintaining hold board statuses, attending 3:00 meetings, and following dispatch best practices.
• Safety Leadership: Promotes a culture of safety through continuous coaching, motivation, and setting clear expectations that are aligned to compliance and best practice. Ensures staff members complete safety training and comply with policies and procedures. Regularly monitors and evaluates technicians for safety compliance and documents within company systems.

Requirements:

• 5-7 years of experience in a service leadership role
• Bachelor's Degree or Technical Training Program Completion

We Offer:

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Wellness reimbursement program
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Term, AD&D and Dependent Life insurances

Prepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA. TWC Services, Inc is an EOE, including disability/vets. TWC Services, Inc participates in E-Verify.