Operations Manager

State of Idaho; Houston (TX); On-site; USD 78,000 - 108,000; Full time

Benefits offered by this job

Paid holidays

Health, dental and vision insurance

Growth potential with a stable company

Paid vacation

Wellness reimbursement program

401k with company match and profit‑sh‑

Continuing education and advancement机会

Tuition reimbursement

Term, AD&D and Dependent Life insures

Job summary

TWC Services, Inc. is seeking an Operations Manager to lead branch operations, ensure service quality, and drive client loyalty across the Southeast region.

You will monitor expenses, manage budgets, and implement best practices using dashboards and metrics to improve profitability and efficiency.

The role emphasizes safety leadership, teamwork, and growth, with opportunities to advance and contribute to a high-performance service organization.

Qualifications

• 5-7 years of service operations leadership experience.
• Bachelor's Degree or Technical Training Program Completion.
• Proven ability to manage budgets and control costs.
• Strong safety and compliance focus.

Responsibilities

• Leads effective branch operations, ensuring the delivery of high-quality service in an effort to build client loyalty.
• Monitors and controls expenses, identifying cost-saving opportunities while utilizing best practices, systems and dashboards to mitigate financial risks.
• Fosters a culture of safety, teamwork, and growth. Excels in problem-solving and process improvement, driving innovation and efficiency.

Skills

Leadership

Budgeting

Cost control

Process improvement

Safety leadership

Education

Bachelor's degree or technical training

Job description

Description

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region. It is time for you to put your knowledge to work and start building a career!

What Success in our Operations Manager Role Looks Like at TWC Services Inc.

Leads effective branch operations, ensuring the delivery of high-quality service in an effort to build client loyalty. Effectively monitors and controls expenses, identifying cost-saving opportunities while utilizing best practices, systems and dashboards to mitigate financial risks. Fosters a culture of safety, teamwork, and growth. Excels in problem-solving and process improvement, driving innovation and efficiency.

Key Areas of Responsibilities

• Company Operations: Develops and implements strategies to drive revenue growth in service offerings. Creates and executes action plans to achieve established financial targets including gross margin, overhead and working capital as a percentage of revenue. Accountable for organizational performance in accordance with company standards, driving long-term client loyalty and growth, team member engagement, and financial results.


• Financial Management: Oversees budgeting, forecasting, and financial planning for operations departments. Monitors financial performance and analyze variances to ensure alignment with budgetary goals. Implements cost-saving measures and efficiency improvements to maximize profitability.


• Operational Efficiency: Ensures high quality operational standards by following best practices to maximize workflows, technology, and information to continuously improve branch performance. Manages key performance indicators to ensure consistency between locations and adherence to the TWC Way. This includes daily service ticket review, maintaining hold board statuses, attending 3:00 meetings, and following dispatch best practices.


• Safety Leadership: Promotes a culture of safety through continuous coaching, motivation, and setting clear expectations that are aligned to compliance and best practice. Ensures staff members complete safety training and comply with policies and procedures. Regularly monitors and evaluates technicians for safety compliance and documents within company systems.

Requirements

• 5-7 years of service operations leadership experience


• Bachelor's Degree or Technical Training Program Completion

We Offer

• Paid holidays


• Health, dental and vision insurance


• Growth potential with a stable company


• Paid vacation


• Wellness reimbursement program


• 401k with company match and profit-sharing


• Continuing education and advancement opportunities


• Tuition reimbursement


• Term, AD&D and Dependent Life insurances

Prepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA. TWC Services, Inc is an EOE, including disability/vets. TWC Services, Inc participates in E-Verify.