Automotive Service Manager

Reliable Superstore; Springfield (MO); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Professional development opportunities

Comprehensive health, dental, and VSP/

Life insurance options

401(k) with company match

Employee Assistance Program (EAP)

Paid vacation

Job summary

Reliable Toyota Lexus BMW of Springfield & Audi Springfield is seeking an experienced Service Manager to lead our service operation, drive outstanding CSI, and deliver strong financial performance in a fast-paced dealer environment. You will manage service advisors and technicians, set priorities, and relentlessly pursue efficiency, safety, and customer satisfaction.

In this role, you will hire and develop a high-performing team, monitor key metrics, and partner with leadership to elevate

Qualifications

• Previous Dealership Service Manager experience required.
• Strong leadership, communication, and customer-handling skills.
• Ability to balance customer satisfaction with operational and financial objectives.
• Experience driving CSI improvement and sustained profitability.
• High-energy, organized, and results-driven leadership style.
• Passion for developing a proficient team made up of diverse employees with wide ranging backgrounds and skill levels.

Responsibilities

• Lead and oversee all aspects of dealership service operation.
• Drive a best-in-class customer experience with a strong focus on CSI and customer retention while continuously raising the bar on efficiency and overall department performance.
• Actively engage with customers to resolve concerns and build long-term relationships.
• Hire, train, develop and motivate service advisors and technicians.
• Improve employee productivity, morale, and accountability.
• Maintain a safe, organized, and compliant work environment.
• Ability to analyze performance metrics, prioritize and implement strategies to grow department production and profitability.

Skills

Service leadership

Customer service

Communication

Team development

Operational excellence

Job description

Reliable Toyota Lexus BMW of Springfield & Audi Springfield

Reliable Superstore is seeking an experienced Service Manager to lead in our service areas. This leadership role is ideal for a proven dealership service professional who thrives in an auto service environment and is committed to delivering an exceptional customer experience while driving strong operational and financial performance.

Responsibilities

• Lead and oversee all aspects of dealership service operation
• Drive a best-in-class customer experience with a strong focus on CSI and customer retention while continuously raising the bar on efficiency and overall department performance
• Actively engage with customers to resolve concerns and build long-term relationships
• Hire, train, develop and motivate service advisors and technicians
• Improve employee productivity, morale, and accountability
• Maintain a safe, organized, and compliant work environment
• Ability to analyze performance metrics, prioritize and implement strategies to grow department production and profitability

Qualifications

• Previous Dealership Service Manager experience required
• Strong leadership, communication, and customer-handling skills
• Ability to balance customer satisfaction with operational and financial objectives
• Experience driving CSI improvement and sustained profitability
• High-energy, organized, and results-driven leadership style
• Passion for developing a proficient team made up of diverse employees with wide ranging backgrounds and skill levels

Benefits & Perks

• Professional development opportunities through manufacturer-sponsored and dealer-paid training
• Comprehensive benefits package including multiple health, dental, and vision coverage options
• Short- and long-term disability coverage and life insurance options
• $10,000 in company-paid life insurance at no cost to the employee
• 401(k) retirement plan with company match
• Employee Assistance Program (EAP) to support your health, wellness, and work-life balance
• Paid vacation time to recharge and enjoy time away

If you are a proven service leader, ready to elevate a service department and continue growing the business, we invite you to apply.