Automotive Service Manager

Reliable Lexus; Springfield, Northern (MO, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Manufacturer-sponsored training

Health, dental, and vision coverage

Short- and long-term disability

Life insurance (company-paid)

401(k) with company match

Employee Assistance Program (EAP)

Paid vacation

Job summary

Reliable Toyota Lexus BMW of Springfield & Audi Springfield seeks an experienced Service Manager to lead the dealership's service operation and drive exceptional customer experiences. The role emphasizes CSI, profitability, and strong team leadership in a fast-paced auto service environment.

You will oversee service performance, hire and mentor advisors and technicians, and ensure a safe, compliant shop while delivering measurable improvements in efficiency and customer satisfaction.

Qualifications

• Previous Dealership Service Manager experience required.
• Strong leadership, communication, and customer-handling skills.
• Ability to balance customer satisfaction with operational and financial objectives.
• Experience driving CSI improvement and sustained profitability.
• High-energy, organized, and results-driven leadership style.
• Passion for developing a proficient team made up of diverse employees with wide ranging backgrounds and skill levels.

Responsibilities

• Lead and oversee all aspects of dealership service operation
• Drive a best-in-class customer experience with a strong focus on CSI and customer retention while continuously raising the bar on efficiency and overall department performance
• Actively engage with customers to resolve concerns and build long-term relationships
• Hire, train, develop and motivate service advisors and technicians
• Improve employee productivity, morale, and accountability
• Maintain a safe, organized, and compliant work environment
• Ability to analyze performance metrics, prioritize and implement strategies to grow department production and profitability

Job description

Reliable Toyota Lexus BMW of Springfield & Audi Springfield

Reliable Superstore is seeking an experienced Service Manager to lead in our service areas. This leadership role is ideal for a proven dealership service professional who thrives in an auto service environment and is committed to delivering an exceptional customer experience while driving strong operational and financial performance.

Responsibilities

• Lead and oversee all aspects of dealership service operation
• Drive a best-in-class customer experience with a strong focus on CSI and customer retention while continuously raising the bar on efficiency and overall department performance
• Actively engage with customers to resolve concerns and build long-term relationships
• Hire, train, develop and motivate service advisors and technicians
• Improve employee productivity, morale, and accountability
• Maintain a safe, organized, and compliant work environment
• Ability to analyze performance metrics, prioritize and implement strategies to grow department production and profitability

Qualifications

• Previous Dealership Service Manager experience required
• Strong leadership, communication, and customer-handling skills
• Ability to balance customer satisfaction with operational and financial objectives
• Experience driving CSI improvement and sustained profitability
• High-energy, organized, and results-driven leadership style
• Passion for developing a proficient team made up of diverse employees with wide ranging backgrounds and skill levels

Benefits & Perks

• Professional development opportunities through manufacturer-sponsored and dealer-paid training
• Comprehensive benefits package including multiple health, dental, and vision coverage options
• Short- and long-term disability coverage and life insurance options
• $10,000 in company-paid life insurance at no cost to the employee
• 401(k) retirement plan with company match
• Employee Assistance Program (EAP) to support your health, wellness, and work-life balance
• Paid vacation time to recharge and enjoy time away

If you are a proven service leader, ready to elevate a service department and continue growing the business, we invite you to apply.