Automotive Service Manager: Elevate CSI & Profit

Reliable-Superstore; Springfield (MO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Training opportunities

Health, dental, and vision coverage

Disability and life insurance

Company-paid life insurance $10,000

401(k) with company match

Employee Assistance Program (EAP)

Paid vacation time

Job summary

Reliable Toyota Lexus BMW of Springfield & Audi Springfield is seeking an experienced Service Manager to lead all aspects of the dealership's service operation. You will focus on delivering an exceptional customer experience while driving operational and financial performance.

You will hire and develop service advisors and technicians, analyze performance metrics, and strive to improve CSI scores and profitability in a fast-paced auto service environment.

Qualifications

• Previous Dealership Service Manager experience required.
• Strong leadership, communication, and customer-handling skills.
• Ability to balance customer satisfaction with operational and financial objectives.
• Experience driving CSI improvement and sustained profitability.
• High-energy, organized, and results-driven leadership style.
• Passion for developing a proficient team made up of diverse employees with wide ranging backgrounds and skill levels.

Responsibilities

• Lead and oversee all aspects of dealership service operation
• Drive a best-in-class customer experience with a strong focus on CSI and customer retention while continuously raising the bar on efficiency and overall department performance
• Actively engage with customers to resolve concerns and build long-term relationships
• Hire, train, develop and motivate service advisors and technicians
• Improve employee productivity, morale, and accountability
• Maintain a safe, organized, and compliant work environment
• Ability to analyze performance metrics, prioritize and implement strategies to grow department production and profitability

Skills

Leadership

Communication

Customer service

Team development

Job description

Reliable Toyota Lexus BMW of Springfield & Audi Springfield is seeking an experienced Service Manager to lead all aspects of the dealership's service operation. You will focus on delivering an exceptional customer experience while driving operational and financial performance.

You will hire and develop service advisors and technicians, analyze performance metrics, and strive to improve CSI scores and profitability in a fast-paced auto service environment.