Service Manager - Lead & Grow Field Service Team

The U.S. Water Culligan Group; Las Vegas (NV); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

The U.S. Water Culligan Group is seeking a Service Manager to lead one of our Field Service teams in Las Vegas. You will coach technicians, own department performance, and build a leadership path within a growing, respected trade.

You will manage daily service schedules, enforce safety standards, and drive superior customer experiences across multiple locations. This role demands hands-on leadership, budget oversight, and cross-functional collaboration with Sales and Warehouse.

Formación

• Experience leading, coaching, or supervising a technical team.
• 8+ years in plumbing, water treatment, HVAC, or related trade; or 10+ years of hands-on experience.
• Strong working knowledge of water treatment systems, installation, and repair or equivalent hands-on experience.

Responsabilidades

• Lead, coach, and hold accountable a team of Service Technicians and Installers.
• Build and manage the daily service schedule, balancing technician skill and customer needs.
• Set the standard for craftsmanship and customer experience on every job and step in personally when it counts.
• Own your department's safety culture, training, and compliance.
• Hire, onboard, and develop new technicians, creating a real path for their growth.
• Manage your department's budget, inventory, and vendor relationships.
• Partner with Sales, Customer Experience, and Warehouse to keep the customer experience seamless.

Conocimientos

Leadership

Coaching

Team supervision

Budget management

Customer communication

Safety compliance

Inventory management

Problem solving

Educación

Restricted Appliance License

Master Plumber License

WQA certification

Herramientas

Microsoft Office

Field service software

Descripción del empleo

The U.S. Water Culligan Group is seeking a Service Manager to lead one of our Field Service teams in Las Vegas. You will coach technicians, own department performance, and build a leadership path within a growing, respected trade.

You will manage daily service schedules, enforce safety standards, and drive superior customer experiences across multiple locations. This role demands hands-on leadership, budget oversight, and cross-functional collaboration with Sales and Warehouse.