Field Service Manager: Water Solutions & Regional Leader

Culligan Quench; Houston (TX); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Culligan Quench is seeking a Field Service Manager to lead a team of technicians across the Houston region. You will train staff, ensure top-tier customer satisfaction, and oversee site surveys, installations, and service reports.

The role requires hands-on plumbing knowledge, OSHA training, and travel to client sites. The successful candidate will coordinate with the Regional Service Director and manage onboarding.

Formación

• Vocational technical school diploma/certification preferred.
• Experience with water filtration, water coolers, ice production equipment, and beverage dispensing units is strongly preferred.
• Prior management experience, route-based preferred.
• Experience working with power tools, ladders and aerial work platforms.
• OSHA 10-hour certified or training within 3 months of employment.
• Superior verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Fluent use of personal digital assistants (tablets and smartphones).
• Knowledge of ServiceMax and/or Salesforce a plus.
• Ability to pass a pre-employment drug screen.
• Overnight travel may be required.

Responsabilidades

• Management of a team of Field Service Technicians.
• Responsible for the successful training of new staff in the assigned region.
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills.
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed.
• Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. emails, expenses, payroll, forms.
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes.
• Serve as substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary.
• Serves as designated manager for all on-call responsibilities in the region.

Conocimientos

Team management

Customer service

Plumbing & drainage knowledge

MS Office

ServiceMax/Salesforce

Educación

Technical diploma

Herramientas

ServiceMax

Salesforce

Descripción del empleo

Culligan Quench is seeking a Field Service Manager to lead a team of technicians across the Houston region. You will train staff, ensure top-tier customer satisfaction, and oversee site surveys, installations, and service reports.

The role requires hands-on plumbing knowledge, OSHA training, and travel to client sites. The successful candidate will coordinate with the Regional Service Director and manage onboarding.