Service Manager: Heavy Equipment Operations Lead

Titan Machinery, Inc; Henderson (CO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Health and Dental

HSA - tax-free contributions

8 Paid Holidays

401(k) with company matching

Pregnancy-Related Leave

Vision Insurance

Life Insurance

Short-term disability

Volunteer hours

Uniforms - 100% paid

Performance-based incentives

Safety equipment reimbursement

Job summary

Titan Machinery, Inc. is seeking a Service Manager to oversee the store’s service operations, drive professional customer service, and ensure safety and efficiency across the department.

You will manage workflows, schedules, and service records while maintaining strong metrics and a focus on quality workmanship in a fast-paced environment. You will lead a team, coordinate with customers, and monitor financial performance to meet and exceed goals, with travel up to 30% and a commitment to high

Qualifications

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements
• Learn more about our benefits here:https://www.titanmachinery.com/titan-careers/careers/benefits

Skills

People management

Leadership

Travel readiness

Job description

Titan Machinery, Inc. is seeking a Service Manager to oversee the store’s service operations, drive professional customer service, and ensure safety and efficiency across the department.

You will manage workflows, schedules, and service records while maintaining strong metrics and a focus on quality workmanship in a fast-paced environment. You will lead a team, coordinate with customers, and monitor financial performance to meet and exceed goals, with travel up to 30% and a commitment to high