Service Manager: Lead Front of House & Guest Experience

Texas Roadhouse, Inc.; Dyer (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation

401(k) Retirement Plan

Tuition Reimbursements

Annual holiday bonus

Job summary

Texas Roadhouse, Inc. is seeking a Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and ensure Legendary Food and Legendary Service for guests. The role focuses on driving guest satisfaction, training, scheduling, and cost control while maintaining a fun, safe dining environment.

We offer a comprehensive total rewards package with benefits, opportunity for career growth, and a culture that emphasizes people and exceptional guest experiences.

Qualifications

• Experience leading Front of House teams in a restaurant setting.
• Strong focus on guest satisfaction and service standards.
• Ability to train and develop staff and conduct performance feedback.

Responsibilities

• Oversee all Front of House daily operations.
• Manage Front of House employees and scheduling.
• Enforce employment policies and ensure safety and cleanliness.
• Provide Front of House training and coaching.
• Manage liquor orders and control costs while complying with laws.
• Support development of key employees and promote internal hires.
• Recruit, interview, and hire Front of House staff.
• Monitor and improve guest experience and service quality.

Skills

Leadership

Customer service

Staff training

Team management

Job description

Texas Roadhouse, Inc. is seeking a Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and ensure Legendary Food and Legendary Service for guests. The role focuses on driving guest satisfaction, training, scheduling, and cost control while maintaining a fun, safe dining environment.

We offer a comprehensive total rewards package with benefits, opportunity for career growth, and a culture that emphasizes people and exceptional guest experiences.