Service Manager, Front of House — Lead Guest Experience

Texas Roadhouse, Inc.; Springfield (MA); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental Insurance

Vision Insurance

Paid Vacation

Parental Leave

Bereavement Leave

Maternity Leave

Adoption Assistance

Disability Insurance

Life Insurance

Identity Theft Protection

Employee Assistance Program

Business Travel Insurance

401(k) Retirement Plan

Flexible Spending Accounts

Tuition Reimbursements

Profit-Sharing Program

Restricted Stock Units Program

Community involvement

Job summary

Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations and manage Front of House employees, ensuring Legendary Food and Legendary Service for guests. This role focuses on leading teams, optimizing service standards, and maintaining a welcoming dining environment.

The ideal candidate will drive sales, coach staff, and enforce policies while upholding our core values and delivering consistent guest experiences.

Responsibilities

• Driving sales, service steps, and guest satisfaction.
• Enforcing employment policies and overseeing restaurant cleanliness and guest safety.
• Providing Front of House training or directing it.
• Managing Front of House performance, evaluations, coaching, and discipline.
• Managing liquor orders and controlling liquor costs.
• Enforcing liquor laws and Responsible Alcohol Service guidelines.
• Developing key employees with daily feedback during one-on-ones.
• Reviewing applications, interviewing, and hiring Front of House staff.
• Directing work with hours, schedules, and task assignments before, during, and after open hours.
• Creating a fun, safe environment by upholding core values, contests, and incentives.
• Understanding and practicing safe food handling procedures.

Job description

Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations and manage Front of House employees, ensuring Legendary Food and Legendary Service for guests. This role focuses on leading teams, optimizing service standards, and maintaining a welcoming dining environment.

The ideal candidate will drive sales, coach staff, and enforce policies while upholding our core values and delivering consistent guest experiences.