Automotive Service Manager — Lead a Growth-Driven Service Team

LaFontaine Chevrolet Buick GMC of St Clair; Saint Clair (MI); Presencial; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales andService

Benefits Package (Medical, Dental, etc

Voluntary Benefits (FSA, Life/AD&D,Dis

Resumo da oferta

LaFontaine Chevrolet Buick GMC of St Clair is seeking an Automotive Service Manager to lead the service department, oversee customer interactions, and ensure efficient repairs. The role emphasizes strong relationships, performance management, and adherence to company standards in a fast-paced shop environment.

You will drive service productivity, manage budgeting and warranties, and coordinate with sales and parts to create promotional campaigns and improve customer satisfaction in southeast

Qualificações

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Responsabilidades

• Analyze process regularly to assure efficient and high-quality work.
• Increase service technician productivity levels.
• Provide excellent customer service for all customers whether external and internal.
• If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
• Manage the service department so that it provides appropriate levels of profit.
• Provide cost estimates for body damage and internal repairs.
• Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level.
• Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.
• Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
• Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
• Require employees to keep the department clean, organized, and efficient.
• Use professionalism, cordiality, and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
• When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
• Keep to expense and revenue goals as budgeted.
• Increase the volume of service work through effective management of technicians and processes.
• Create promotional campaigns in cooperation with the sales and parts departments.
• Establish and maintain service follow-up programs.
• Keep performance efficiency reports for service personnel and make them available as required to the General Manager.
• Stay up to date with service department concerns through attendance at applicable training sessions.
• Create monthly and annual goals for the service department in cooperation with the general manager.

Conhecimentos

Customer satisfaction

Communication

Team leadership

Formação académica

Reading comprehension

Professional appearance

Excellent communication

Production quality standards

Descrição da oferta de emprego

LaFontaine Chevrolet Buick GMC of St Clair is seeking an Automotive Service Manager to lead the service department, oversee customer interactions, and ensure efficient repairs. The role emphasizes strong relationships, performance management, and adherence to company standards in a fast-paced shop environment.

You will drive service productivity, manage budgeting and warranties, and coordinate with sales and parts to create promotional campaigns and improve customer satisfaction in southeast