Automotive Service Manager - Lead, Elevate Service

LaFontaine Chevrolet Plymouth; Plymouth (MI); Vor Ort; USD 65.000 - 100.000; Vollzeit

Benefits dieser Stelle

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales andService

Benefits Package (Medical, Dental, Vis

401(k) and Employer Match

Holiday Savings Program with Employer

Zusammenfassung

LaFontaine Automotive Group is seeking an Automotive Service Manager to lead the service department, oversee customer interactions, and ensure efficient repairs. You will manage personnel, schedules, and workflows to meet profitability and service quality goals.

The role requires strong communication, commitment to customer satisfaction, and willingness to work evenings/weekends as needed. The company emphasizes internal promotion, community involvement, and comprehensive benefits.

Qualifikationen

• Ability to read and comprehend instructions and information.
• Excellent communication skills and professional appearance.
• Willingness to work evenings, weekends and holidays as required.

Aufgaben

• Analyze processes to assure efficient and high-quality work.
• Increase service technician productivity levels.
• Provide excellent customer service for all customers, external and internal.
• Oversee service department to achieve target profit and service goals.
• Create and manage warranties, customer paid, and internal repair orders.
• Ensure parts flow supports technicians and efficient job completion.
• Maintain department cleanliness, organization, and safety standards.
• Develop monthly and annual goals with the General Manager.

Kenntnisse

Customer service

Leadership

Communication

Tools

Service department software

Jobbeschreibung

LaFontaine Automotive Group is seeking an Automotive Service Manager to lead the service department, oversee customer interactions, and ensure efficient repairs. You will manage personnel, schedules, and workflows to meet profitability and service quality goals.

The role requires strong communication, commitment to customer satisfaction, and willingness to work evenings/weekends as needed. The company emphasizes internal promotion, community involvement, and comprehensive benefits.