Service Manager: Lead a High-Performance Auto Care Team

VIP, Inc.; Portland, Northern (ME, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

VIP, Inc. seeks a Service Manager in Portland, ME to lead a high-performing service team. You will drive safety, customer satisfaction, and operational excellence while aligning with VIP’s mission and values.

The role emphasizes coaching, schedule optimization, and ensuring compliance with all regulations. The ideal candidate has automotive service management experience, strong people leadership, and a proven ability to develop staff through training and mentorship.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with ability to analyze, prioritize and implement solutions.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing industry.

Responsibilities

• Maintain workplace safety and compliance with policies and regulations.
• Build an extraordinary team and deliver a superior customer experience.
• Schedule staff to meet customer needs across all hours of operation.
• Communicate with the team via daily huddles and store meetings.
• Oversee facility and equipment maintenance and order parts as needed.
• Enforce service codes of ethics and regulatory procedures.
• Collaborate with management and act as policy administrator at the location.

Skills

People management

Leadership

Communication

Business acumen

Time management

Automotive knowledge

Education

Two-year college or technical program

Two years automotive service management experience

Job description

VIP, Inc. seeks a Service Manager in Portland, ME to lead a high-performing service team. You will drive safety, customer satisfaction, and operational excellence while aligning with VIP’s mission and values.

The role emphasizes coaching, schedule optimization, and ensuring compliance with all regulations. The ideal candidate has automotive service management experience, strong people leadership, and a proven ability to develop staff through training and mentorship.