Service Manager: Lead a Customer-Focused Truck Service Team

Jx-Enterprise; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

JX Enterprises, Inc. in Indianapolis, IN is seeking a Service Manager to lead a local team in a fast-paced, collaborative environment. You will drive service standards, quality, and customer satisfaction while growing with a family-owned, 50-year history.

The role emphasizes hands-on leadership, staff development, and strategic operations to improve efficiency and customer outcomes within a multi-location organization.

Qualifications

• Education: High school diploma or equivalent (Associate degree preferred).
• Minimum 5 years in a service setting with supervisory experience; prior service technician role is a plus.

Responsibilities

• Lead with integrity and empower team members; provide feedback and respect.
• Set and enforce standards, conduct audits, foster improvement.
• Address customer concerns and anticipate needs; drive continuous improvement.
• Recruit qualified candidates with HR support.
• Collaborate with leadership to deliver positive customer experiences.

Skills

Leadership

Customer service

Communication

Multitasking

Team empowerment

Time management

Adaptability

Education

High school diploma or equivalent

Associate degree preferred

Tools

Google apps

Business systems

Job description

JX Enterprises, Inc. in Indianapolis, IN is seeking a Service Manager to lead a local team in a fast-paced, collaborative environment. You will drive service standards, quality, and customer satisfaction while growing with a family-owned, 50-year history.

The role emphasizes hands-on leadership, staff development, and strategic operations to improve efficiency and customer outcomes within a multi-location organization.