Service Manager

Jx-Enterprise; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

JX Enterprises, Inc. in Indianapolis, IN is seeking a Service Manager to lead a local team in a fast-paced, collaborative environment. You will drive service standards, quality, and customer satisfaction while growing with a family-owned, 50-year history.

The role emphasizes hands-on leadership, staff development, and strategic operations to improve efficiency and customer outcomes within a multi-location organization.

Qualifications

• Education: High school diploma or equivalent (Associate degree preferred).
• Minimum 5 years in a service setting with supervisory experience; prior service technician role is a plus.

Responsibilities

• Lead with integrity and empower team members; provide feedback and respect.
• Set and enforce standards, conduct audits, foster improvement.
• Address customer concerns and anticipate needs; drive continuous improvement.
• Recruit qualified candidates with HR support.
• Collaborate with leadership to deliver positive customer experiences.

Skills

Leadership

Customer service

Communication

Multitasking

Team empowerment

Time management

Adaptability

Education

High school diploma or equivalent

Associate degree preferred

Tools

Google apps

Business systems

Job description

Description

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

Your Next Big Career Move: Service Manager

Your Next Big Career Move: Service Manager located in Indianapolis, IN

Shift: Monday - Friday 8:00am - 4:30pm

The Opportunity (Job Purpose):

Are you ready to make a visible impact? As our next Service Manager, you will play a crucial role in leading our local team. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

What You’ll Do Day-to-Day (Essential Duties & Responsibilities):

• Lead with integrity, communicate openly, empower team members, provide feedback, and treat everyone with respect.
• Set and enforce standards, conduct audits, and foster improvement.
• Seek feedback, exceed expectations, address concerns, and anticipate needs of customers.
• Be proficient in technology, multitasking, adaptability, and time management
• Manage resources (time, labor, equipment, materials) efficiently.
• Drive continuous improvement
• Recruit qualified candidates with HR.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

What We’re Looking For (Qualifications & Skills):

• Education & Experience: High school diploma or equivalent (Associate degree preferred)
• Minimum of 5 years in a relevant capacity within a service setting, including supervisory experience, prior work as a Service Technician, and demonstrated conflict resolution skills
• Valid driver's license (CDL required or ability to obtain)
• Demonstrated leadership capabilities and expertise in employee development
• Excellent customer service, communication, and multitasking skills
• Intermediate computer skills (Google apps, computer-generated business systems)
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

The employee is occasionally required to sit; drive, use foot controls, use a personal computer; lift up to 100 pounds; work in high, precarious places; work with chemicals that require PPE and/or ventilation. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

What’s In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Ready to Drive Your Career Forward?

If you have a strong work ethic, a passion for learning, and are ready to contribute to a workplace where you are valued, we want to hear from you!

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.