Service Manager: Launch & Lead Auto Care

Cape Fear Moto Group; Wilmington (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Cape Fear Auto Care, the automotive service arm of Cape Fear Moto Group, seeks a Service Manager to launch and oversee on-site operations in Wilmington, NC. This role manages service advisors and technicians, coordinates schedules, and ensures high-quality repairs while maintaining customer satisfaction.

Daily tasks include workflow monitoring, estimates, parts management, and compliance. The candidate will drive process improvements, train team members, and collaborate across departments to

Qualifications

• Experience in automotive service or fixed operations management.
• Proven ability to recruit, lead and motivate technicians.
• Strong customer communication and follow-up skills.

Responsibilities

• Launch and build Cape Fear Auto Care from the ground up.
• Lead and manage the technician team and daily shop workflow.
• Prepare and explain service estimates, communicate with customers, and ensure quality repairs.

Skills

Automotive service

Leadership

Recruiting

Customer communication

Shop operations

Job description

Cape Fear Auto Care, the automotive service arm of Cape Fear Moto Group, seeks a Service Manager to launch and oversee on-site operations in Wilmington, NC. This role manages service advisors and technicians, coordinates schedules, and ensures high-quality repairs while maintaining customer satisfaction.

Daily tasks include workflow monitoring, estimates, parts management, and compliance. The candidate will drive process improvements, train team members, and collaborate across departments to