Service Manager: Growth‑Oriented Auto & Motorcycle Lead

The Cole Family of Harley-Davidson Dealerships; Castle Hayne (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K

Paid vacation

Insurance package

HSA

Company discounts

Growth opportunities

Job summary

The Cole Family of Harley-Davidson Dealerships in Wilmington, NC is seeking a Service Manager to lead a fast-paced service department and deliver outstanding customer service.

You will supervise technicians, manage workflow and budgets, and drive service growth through quality repairs and effective promotions with Parts & Sales. This is a full-time, on-site role requiring a customer-focused leader.

Qualifications

• 2+ years progressive experience in a motor vehicle dealership service department.
• Knowledge or willingness to learn Harley-Davidson/Buell motorcycle products.
• Experience with point-of-sale and service management software, or ability to learn quickly.

Responsibilities

• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
• Ensure service department contributes an acceptable level of gross $ net profit.
• Maximize productivity levels of service technicians.
• Ensure service personnel are alert, well trained, and available when needed.
• Review work-in-progress to ensure quality and timeliness.
• Occasionally assist technicians when they are having difficulty performing service work.
• Make estimates for internal and wreck repairs.
• Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
• Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
• Become familiar and efficient with all phases of the computer system required for service and parts management.
• Ensure employees keep a clean, efficient, and orderly department.
• Maintain service follow-up programs.
• Grow the volume of service work.
• Maintain budgeted revenue and expense objectives.
• Develop promotional campaigns in conjunction with the Parts & Sales departments.
• Maintain efficiency reports on sales representatives.
• Provide reports to GM, as requested.
• Develop monthly and annual objectives for the department in collaboration with GM,
• Attend training sessions to keep current with service department issues.

Skills

Customer focus

Leadership

Communication

Tools

POS software

Job description

The Cole Family of Harley-Davidson Dealerships in Wilmington, NC is seeking a Service Manager to lead a fast-paced service department and deliver outstanding customer service.

You will supervise technicians, manage workflow and budgets, and drive service growth through quality repairs and effective promotions with Parts & Sales. This is a full-time, on-site role requiring a customer-focused leader.