Cape Fear Auto Care Service Manager

Audi Cape Fear; Wilmington (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Audi Cape Fear is looking for a skilled manager to launch and grow Cape Fear Auto Care, a premium automotive repair service. You will be responsible for recruiting, managing technicians, and ensuring high-quality service in a state-of-the-art facility.

The ideal candidate will have experience in automotive service management, excellent customer communication skills, and a commitment to building a successful business with high standards for quality and cleanliness.

Qualifications

• Prior experience as a shop manager or service advisor.
• Understanding of repair estimates, labor times, and shop workflow.
• Comfortable working with all makes and models.

Responsibilities

• Help launch and build Cape Fear Auto Care from the ground up.
• Recruit and manage the technician team.
• Oversee daily shop workflow and productivity.

Skills

Automotive service experience

Leadership and motivation skills

Customer communication skills

Job description

Cape Fear Auto Care is not just another repair shop. We are building a premium, all-makes-and-models automotive repair business inside a state-of-the-art dealership facility, and we are looking for the person who can help us launch it, staff it, manage it, and grow it.

Responsibilities

• Help launch and build Cape Fear Auto Care from the ground up
• Recruit, interview, and help hire qualified automotive technicians
• Lead and manage the technician team
• Oversee daily shop workflow, scheduling, repair orders, and productivity
• Communicate with customers throughout the repair process
• Prepare and explain service estimates and repair recommendations
• Ensure repairs are completed properly, efficiently, and to a high standard
• Maintain a clean, organized, professional, dealership-level facility
• Work with ownership to grow the business and create a premium customer experience

What We Are Looking For

• Automotive service, repair, or fixed operations experience
• Prior experience as a shop manager, service advisor, foreman, technician leader, or similar role
• Strong ability to recruit, lead, and motivate technicians
• Excellent customer communication and follow-up skills
• Understanding of repair estimates, labor times, parts, and shop workflow
• Professional, organized, and process-driven
• Comfortable working with all makes and models
• Entrepreneurial mindset with the desire to help build a new business
• High standards for quality, cleanliness, and customer satisfaction