Service Manager

Cape Fear Moto Group; Wilmington (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Cape Fear Auto Care, the automotive service arm of Cape Fear Moto Group, seeks a Service Manager to launch and oversee on-site operations in Wilmington, NC. This role manages service advisors and technicians, coordinates schedules, and ensures high-quality repairs while maintaining customer satisfaction.

Daily tasks include workflow monitoring, estimates, parts management, and compliance. The candidate will drive process improvements, train team members, and collaborate across departments to

Qualifications

• Experience in automotive service or fixed operations management.
• Proven ability to recruit, lead and motivate technicians.
• Strong customer communication and follow-up skills.

Responsibilities

• Launch and build Cape Fear Auto Care from the ground up.
• Lead and manage the technician team and daily shop workflow.
• Prepare and explain service estimates, communicate with customers, and ensure quality repairs.

Skills

Automotive service

Leadership

Recruiting

Customer communication

Shop operations

Job description

Cape Fear Auto Care, the automotive service arm of Cape Fear Moto Group,is not just another repair shop. We are building a premium, all-makes-and-models automotive repair business inside a state-of-the-art dealership facility, and we are looking for the person who can help us launch it, staff it, manage it, and grow it.

**Please do not apply if you are not able to commute daily to the dealership or are not able to relocate to the Wilmington area.

Role Description The Service Manager position is a full-time, on-site role based in Wilmington, NC, responsible for overseeing the daily operations of the service department. This position manages service advisors and technicians, coordinates work schedules, and ensures that all repairs and maintenance are completed efficiently and to high quality standards. The Service Manager interacts directly with customers, provides repair estimates, explains service recommendations, and resolves concerns to support strong customer satisfaction and retention. Day-to-day tasks include monitoring workflow, approving work orders, managing parts and inventory coordination, and maintaining accurate records and reports. The role also involves enforcing safety and compliance procedures, implementing process improvements, training team members, and collaborating with other departments to support overall dealership performance.

Responsibilities

• Help launch and build Cape Fear Auto Care from the ground up
• Recruit, interview, and help hire qualified automotive technicians
• Lead and manage the technician team
• Oversee daily shop workflow, scheduling, repair orders, and productivity
• Communicate with customers throughout the repair process
• Prepare and explain service estimates and repair recommendations
• Ensure repairs are completed properly, efficiently, and to a high standard
• Work with ownership to grow the business and create a premium customer experience

What We Are Looking For

• Automotive service, repair, or fixed operations experience
• Prior experience as a shop manager, service advisor, foreman, technician leader, or similar role
• Strong ability to recruit, lead, and motivate technicians
• Excellent customer communication and follow-up skills
• Understanding of repair estimates, labor times, parts, and shop workflow
• Professional, organized, and process-driven
• Comfortable working with all makes and models
• Entrepreneurial mindset with the desire to help build a new business
• High standards for quality, cleanliness, and customer satisfaction