Auto Service Manager — Lead Tech Team, Flexible Schedule

Bridgestone Americas, Inc.; Wake Forest (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

ASE certifications

Flexible schedule

401(k) match

On-demand pay

Job summary

Bridgestone Retail Operations seeks an experienced Auto Service Manager to lead technicians, schedule work, and drive customer satisfaction at our Wake Forest, NC location. You will recruit and train staff, manage inventory, ensure quality standards, and coordinate front/back shop activities while delivering exceptional service.

The role requires strong leadership, proven auto service expertise, and a commitment to safety and continuous improvement.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 4 years of auto service experience.
• At least 1 year in service manager or service writer role.
• Strong problem solving and inventory management abilities.
• Proven leadership and coaching skills.
• Valid driver's license required.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Scheduling

Inventory management

Education

High School Diploma or equivalent

Job description

Bridgestone Retail Operations seeks an experienced Auto Service Manager to lead technicians, schedule work, and drive customer satisfaction at our Wake Forest, NC location. You will recruit and train staff, manage inventory, ensure quality standards, and coordinate front/back shop activities while delivering exceptional service.

The role requires strong leadership, proven auto service expertise, and a commitment to safety and continuous improvement.