Auto Service Manager: Lead, Elevate Customer Care

Mills Automotive Group; Pineville (NC); On-site; USD 144,000 - 176,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off

Professional growth opportunities

Supportive work environment

Job summary

A leading automotive dealership in Charlotte, NC, is seeking an experienced Service Manager to oversee operations in the service department. The ideal candidate will ensure high customer satisfaction, manage a team of service advisors and technicians, and drive the performance of the service division with a competitive compensation package of $160,000. This role offers opportunities for professional growth and a supportive work environment.

Qualifications

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of automotive service processes and repair standards.
• Detail-oriented with strong organizational and problem-solving skills.

Responsibilities

• Manage daily operations of the service department to maximize efficiency and customer satisfaction.
• Lead, coach, and develop a team of service advisors and technicians.
• Ensure service quality and timely completion of repairs and maintenance.
• Build and nurture strong relationships with customers to promote repeat business.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Leadership

Tools

Service management software

Job description

A leading automotive dealership in Charlotte, NC, is seeking an experienced Service Manager to oversee operations in the service department. The ideal candidate will ensure high customer satisfaction, manage a team of service advisors and technicians, and drive the performance of the service division with a competitive compensation package of $160,000. This role offers opportunities for professional growth and a supportive work environment.