Service Manager – Launch & Growth at New Facility

Cleveland Brothers Equipment Company; Chambersburg (Franklin County); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Competitive compensation

Immediate benefits from day one

Room for advancement across 30+ sites

Profit sharing and retirement plans

Job summary

Cleveland Brothers Equipment Co., Inc. is expanding with a new Chambersburg facility and seeks a qualified supervisor to lead service teams and coordinate with union labor. The role emphasizes efficient operations, safety, and warranty compliance to deliver high-quality service.

Candidates should bring strong communication skills, ability to manage multiple tasks, and proficiency with MS Office; competitive compensation and a robust benefits package are offered from day one.

Qualifications

• Comprehensive knowledge of construction equipment repair procedures and their application.
• Effective verbal and written communication skills; ability to meet deadlines and handle multiple tasks.
• Solid computer skills with a working knowledge of Microsoft Office products; ability to read, understand, interpret and convey technical information.
• Strong customer service orientation.

Responsibilities

• Effectively manage service personnel, while fostering good union -- management relations.
• Maintain existing sales and increase sales to existing and new customers.
• Maintain high level of customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Maintain service KPI results to acceptable levels.
• Effectively manage work in progress by ensuring work orders are closed on time.
• Conduct regularly scheduled safety meetings and enforce safety policies.
• Investigate and report on job related accidents or safety concerns.
• Coordinate outside vendor repair work with shop progress.
• Ensure all warranty requirements are met.
• Enforce all Company policies and procedures.
• Conduct performance evaluations.

Skills

Verbal communication

Written communication

Deadline management

MS Office

Technical reading/interpretation

Customer service

Tools

Microsoft Office

Job description

Cleveland Brothers Equipment Co., Inc. is expanding with a new Chambersburg facility and seeks a qualified supervisor to lead service teams and coordinate with union labor. The role emphasizes efficient operations, safety, and warranty compliance to deliver high-quality service.

Candidates should bring strong communication skills, ability to manage multiple tasks, and proficiency with MS Office; competitive compensation and a robust benefits package are offered from day one.