Service Manager

Cleveland Brothers CAT; Chambersburg (Franklin County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits from Day 1

Advancement opportunities

Job stability

Job summary

Cleveland Brothers is opening a new facility in Chambersburg, PA, and is onboarding at the Harrisburg location before transition. This role supervises a diverse service team, maintains customer service standards, and ensures efficient operations and safety compliance.

The position emphasizes coordination between shop and outside vendors, managing warranties, and driving profitable service delivery with room for advancement across 30 locations.

Qualifications

• Comprehensive knowledge of construction equipment repair procedures and their application; thorough understanding of Company/contract practices and policies in relation to the direction of the work force.

Responsibilities

• Supervise service personnel and manage a diverse workforce including Service Supervisors and hourly clerical employees.
• Maintain and grow sales to existing and new customers while ensuring high customer satisfaction.
• Oversee service expenses, profitability, and KPI results to keep performance within targets.
• Coordinate work orders and warranty requirements, and enforce safety policies.

Job description

Join Us During an Exciting Time of Growth!

Cleveland Brothers is proud to be expanding our footprint with the opening of a new facility in Chambersburg, PA. This is a unique opportunity to contribute to the launch of a new operation and play a key role in its future success.

Onboarding & Training

New hires will train at our Harrisburg facility alongside experienced leaders and team members before transitioning to our new Chambersburg location. This hands-on experience will help ensure a smooth and successful start in their role.

Job Duties:

In accordance with management directives this position provides supervision to a diversified work force, consisting of Service Supervisors, hourly clerical employees and employees covered by a collective bargaining agreement in, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

Summary of Duties:

This position may perform any combination of the following duties

• Effectively manage service personnel, while fostering good union -- management relations.
• Maintain existing sales and increase sales to existing and new customers.
• Maintain high level of customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Maintain service Key Process indicators (KPI) results to acceptable levels.
• Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
• Investigate and report on job related accidents or safety concerns.
• Coordinate outside vendor repair work with shop work in progress.
• Ensure all warranty requirements are met.
• Actively enforce all Company policies and procedures.
• Conduct performance evaluations.
• Assign building maintenance duties on daily basis.
• Operate basic office equipment.
• Perform other work related duties as assigned.

Knowledge and Skills Required:

Comprehensive knowledge of construction equipment repair procedures and their application; thorough understanding of Company/contract practices and policies in relation to the direction of the work force.

Effective verbal and written communication skills; ability to meet deadlines and handle multiple tasks; ability to learn new systems and processes; solid computer skills with a working knowledge of Microsoft Office products; ability to read, understand, interpret and convey technical information; strong customer service orientation.

Why Join the Cleveland Brothers Team:

• Competitive Compensation
• Phenomenal Benefits Package Available Day 1: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 30 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us:

Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.