Chambersburg Launch: Service Operations Manager

Cleveland Brothers CAT; Chambersburg (Franklin County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits from Day 1

Advancement opportunities

Job stability

Job summary

Cleveland Brothers is opening a new facility in Chambersburg, PA, and is onboarding at the Harrisburg location before transition. This role supervises a diverse service team, maintains customer service standards, and ensures efficient operations and safety compliance.

The position emphasizes coordination between shop and outside vendors, managing warranties, and driving profitable service delivery with room for advancement across 30 locations.

Qualifications

• Comprehensive knowledge of construction equipment repair procedures and their application; thorough understanding of Company/contract practices and policies in relation to the direction of the work force.

Responsibilities

• Supervise service personnel and manage a diverse workforce including Service Supervisors and hourly clerical employees.
• Maintain and grow sales to existing and new customers while ensuring high customer satisfaction.
• Oversee service expenses, profitability, and KPI results to keep performance within targets.
• Coordinate work orders and warranty requirements, and enforce safety policies.

Job description

Cleveland Brothers is opening a new facility in Chambersburg, PA, and is onboarding at the Harrisburg location before transition. This role supervises a diverse service team, maintains customer service standards, and ensures efficient operations and safety compliance.

The position emphasizes coordination between shop and outside vendors, managing warranties, and driving profitable service delivery with room for advancement across 30 locations.