Service Manager II – Lead a High-Impact Auto Team

Colonial Group; Presque Isle (ME); On-site; USD 60,000 - 86,000; Full time

Job summary

Colonial Group is seeking a Service Manager II (SMII) to lead a high‑performing automotive service team in a safety‑driven environment. This exempt role reports to the Service Manager and acts as a permanent successor to the Assistant Manager, ensuring VIP programs and standards are delivered with excellence.

You will coach staff, manage schedules, and uphold compliance with policies and regulations while driving an exceptional customer experience and operational results.

Qualifications

• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• Current, valid driver’s license; ASE Certification C1 required; P2 and G1 recommended.

Responsibilities

• Maintain workplace safety as Priority #1 and follow all safety policies.
• Carry out duties of Assistant Manager as needed and lead/exemplify VIP processes.
• Learn VIP direction to build an outstanding team delivering superior customer experiences.
• Effectively schedule, train, and manage the team to meet customer needs during all hours of operation.
• Oversee facility and equipment maintenance to ensure a clean, compliant service area.

Skills

People management

Communication

Time management

Automotive servicing knowledge

Leadership

Education

Two-year college or technical school recommended

Job description

Colonial Group is seeking a Service Manager II (SMII) to lead a high‑performing automotive service team in a safety‑driven environment. This exempt role reports to the Service Manager and acts as a permanent successor to the Assistant Manager, ensuring VIP programs and standards are delivered with excellence.

You will coach staff, manage schedules, and uphold compliance with policies and regulations while driving an exceptional customer experience and operational results.