Service Manager II: Lead an Elite Auto Service Team

Colonial Group; Columbus Park (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

Colonial Group is seeking a Service Manager II to lead a service team, uphold safety standards, and deliver a superior customer experience at our Massachusetts location. The role develops high-potential staff toward future service management responsibilities.

You will oversee daily operations, ensure adherence to VIP processes, manage scheduling, training, and performance metrics, and drive service excellence in a fast-paced environment.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with analytical abilities.
• Strong organization and time management.
• Comprehensive understanding of automotive servicing.

Responsibilities

• Ensure workplace safety and compliance with policies and safety training.
• Carry out duties of the Assistant Manager position.
• Learn VIP processes to lead a high-performing team delivering exceptional customer experience.
• Schedule the team to meet customers’ needs across all hours of operation.
• Hire and develop associates; ensure LMS and vendor training and ASE certifications.
• Manage dispatching of work orders to technicians by first available qualified technician.
• Attend off-site meetings and training as needed.
• Maintain facility/equipment; ensure clean, compliant service department.
• Enforce service ethics and regulatory compliance.
• Communicate with management and act as policy administrator at the location.

Skills

People management

Verbal & written communication

Business acumen

Organization & time management

Automotive servicing knowledge

Education

Two years automotive service management experience

Two-year college/technical school recommended

Equivalent education/experience

Driver’s license (state of residence)

Equipment safety certification

ASE C1 Service Consultant

ASE P2 Parts Specialist

ASE G1 Maintenance & repair

State inspection license (where applicable)

Job description

Colonial Group is seeking a Service Manager II to lead a service team, uphold safety standards, and deliver a superior customer experience at our Massachusetts location. The role develops high-potential staff toward future service management responsibilities.

You will oversee daily operations, ensure adherence to VIP processes, manage scheduling, training, and performance metrics, and drive service excellence in a fast-paced environment.