Service Manager - Heavy Equipment Ops Lead

Titan Machinery, Inc.; Luverne (MN); On-site; USD 80,948,000 - 125,362,000; Full time

Benefits offered by this job

Health and dental coverage

HSA plan

PTO and holidays

401(k) with company match

Pregnancy-related leave

Job summary

Titan Machinery, Inc. is seeking a Service Manager in Luverne, MN to lead the store's service operations, drive customer satisfaction, and oversee all aspects of service workflows, safety, and efficiency.

The role emphasizes professional leadership, managing schedules, and ensuring high-quality service delivery. Ideal candidates will have 2+ years' experience, the ability to travel up to 30%, and a proven track record in team leadership within a dealership environment.

Qualifications

• 2+ years' related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflow, including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

Skills

People leadership

Job description

Titan Machinery, Inc. is seeking a Service Manager in Luverne, MN to lead the store's service operations, drive customer satisfaction, and oversee all aspects of service workflows, safety, and efficiency.

The role emphasizes professional leadership, managing schedules, and ensuring high-quality service delivery. Ideal candidates will have 2+ years' experience, the ability to travel up to 30%, and a proven track record in team leadership within a dealership environment.