Service Operations Leader — Heavy Equipment

Titan Machinery, Inc; Luverne (MN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA (Health Savings Account) - up to $

8 Paid Holidays

401(k) with company matching on your 1

100% Paid Pregnancy-Related Leave and 

Volunte er/Volunteer Hours

Uniforms - 100% Paid by Titan - incl.

Safety Equipment Reimbursement

Performance-based incentives

TMManagement

Job summary

Titan Machinery, Inc. is seeking a Service Manager to lead the store's service operations in Luverne, MN. You will oversee all facets of service performance, safety, and customer satisfaction, ensuring efficient workflows and timely service delivery.

Join a team focused on professionalism, safety, and dealer-grade service standards, with opportunities for growth and development within a well-established heavy equipment network.

Qualifications

• 2+ years' related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

Skills

Leadership

Customer Service

Operations Management

Safety Compliance

Job description

Titan Machinery, Inc. is seeking a Service Manager to lead the store's service operations in Luverne, MN. You will oversee all facets of service performance, safety, and customer satisfaction, ensuring efficient workflows and timely service delivery.

Join a team focused on professionalism, safety, and dealer-grade service standards, with opportunities for growth and development within a well-established heavy equipment network.