Service Manager, Heavy Equipment Ops & Customer Experience

Titan Machinery; Wagner (SD); Vor Ort; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health coverage

Dental coverage

HSA contributions

PTO and holidays

401(k) with match

Pregnancy-related leave

Volunteer hours and safety equipment

Zusammenfassung

Titan Machinery is seeking a Service Manager to oversee all aspects of the store's service operations, with a focus on professionalism, safety, and efficiency. You will drive the department's financial performance, manage workflows, and ensure top-tier customer satisfaction in a fast-paced environment.

The role requires leadership of a team, the ability to schedule and coordinate service work orders, and travel up to 30% as needed.

Qualifikationen

• 2+ years’ related experience and/or related military experience, or related education/training.
• Willingness to travel up to 30% of the time and work flexible hours.
• Ability to effectively lead and manage people.

Aufgaben

• Manage and optimize service department operations to meet financial and performance goals.
• Handle customer inquiries, estimates, and complaints to maintain satisfaction and efficiency.
• Supervise staff, schedule work orders, and ensure accurate record-keeping.
• Uphold safety, environmental and regulatory requirements for service operations.

Kenntnisse

People leadership

Travel readiness

Flexibility

Ausbildung

Education/training

Jobbeschreibung

Titan Machinery is seeking a Service Manager to oversee all aspects of the store's service operations, with a focus on professionalism, safety, and efficiency. You will drive the department's financial performance, manage workflows, and ensure top-tier customer satisfaction in a fast-paced environment.

The role requires leadership of a team, the ability to schedule and coordinate service work orders, and travel up to 30% as needed.