Service Manager - Heavy Equipment Ops & Customer Excellence

Titan Machinery, Inc.; Bismarck (ND); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA with up to $1200 annual

8 Paid Holidays

401(k) with company matching on first?

Pregnancy-Related Leave

Vision Insurance

Short-term disability

Uniforms - 100% Paid by Titan

Safety Equipment Reimbursement

Paid Company Volunteer Hours

Uniforms laundering included

Performance-based incentives

Job summary

Titan Machinery, Inc. is hiring a Service Manager in Bismarck, ND to oversee all service operations, drive financial performance, and deliver superior customer satisfaction. The role requires leadership of the service team, scheduling, and adherence to safety standards.

You will manage workflows, communicate with customers, and ensure accurate documentation while maintaining a strong focus on professionalism and efficiency within a fast-paced dealership environment.

Qualifications

• 2+ years' related experience or related military experience, or related education/training.
• Ability to travel up to 30% of the time and work flexible hours.
• Ability to effectively lead and manage people.

Responsibilities

• Financial and Performance Management: manage department goals and workflow, ensuring targets are met.
• Customer Interaction and Experience: respond to inquiries, estimates, and complaints; optimize service workflow.
• Documentation and Communication: supervise staff, maintain service records and orders.

Skills

People management

Leadership

Flexible hours

Travel up to 30%

Education

Related education or military experience

Job description

Titan Machinery, Inc. is hiring a Service Manager in Bismarck, ND to oversee all service operations, drive financial performance, and deliver superior customer satisfaction. The role requires leadership of the service team, scheduling, and adherence to safety standards.

You will manage workflows, communicate with customers, and ensure accurate documentation while maintaining a strong focus on professionalism and efficiency within a fast-paced dealership environment.