Service Manager

careers-titanmachinery; Luverne (MN); Presencial; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Dental Coverage

HSA up to $1200

8 Paid Holidays

Competitive PTO

401(k) with company matching

Pregnancy-Related Leave

Vision Insurance

Life Insurance

Short-term disability

Uniforms - 100% Paid

Safety Equipment Reimbursement

Descripción de la vacante

Titan Machinery in Luverne, MN, is seeking a Service Manager to lead our store's service operations and deliver top-tier customer satisfaction. You will oversee workflows, scheduling, and service records, while driving safety and efficiency across the department.

Ideal candidates have 2+ years of related experience (military considered), the ability to travel up to 30%, and strong leadership skills to manage a team. Titan offers comprehensive benefits and a competitive compensation package.

Formación

• 2+ years of related experience or military experience.
• Willing to travel up to 30% and work flexible hours.
• Proven ability to lead and manage people.

Responsabilidades

• Manage store service operations to meet financial goals.
• Oversee scheduling, workflows, and customer work orders.
• Lead customer interactions from repair estimates to issue resolution.
• Ensure safety, compliance, and accurate service records.

Conocimientos

Team Leadership

Budgeting & Finance

Customer Service

Operations Management

Travel 30%

Educación

Post-secondary education or military experience

Descripción del empleo

Overview

Join the Titan Machinery team as a Service Manager where you will manage the store's service operations and ensure top-notch customer satisfaction. In this pivotal role, you'll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required:

• 2+ years' related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives
• #TMManagement

Learn more about our benefits here:https://www.titanmachinery.com/titan-careers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Aff