Service Operations Leader - Customer Experience & Compliance

Titan Machinery; Luverne (MN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

HSA (Health Savings Account)

401(k) with company match

Paid holidays

Job summary

Titan Machinery is seeking a Service Manager in Luverne, MN to lead the store's service operations, focusing on professionalism, safety, and efficiency. You will supervise service workflows, mentor staff, and drive customer satisfaction while meeting financial targets.

Join a team committed to quality service delivery, competitive benefits, and career growth opportunities in a dynamic dealership environment.

Qualifications

• 2+ years’ related experience or related education/training in service management.
• Ability to travel up to 30% of the time and work flexible hours.
• Ability to effectively lead and manage people.

Responsibilities

• Oversee service operations to meet financial and operational goals.
• Manage schedules, workflows, and customer work orders.
• Ensure compliance with safety and regulatory requirements.
• Provide exceptional customer interactions and service excellence.

Skills

People management

Leadership

Customer service

Job description

Titan Machinery is seeking a Service Manager in Luverne, MN to lead the store's service operations, focusing on professionalism, safety, and efficiency. You will supervise service workflows, mentor staff, and drive customer satisfaction while meeting financial targets.

Join a team committed to quality service delivery, competitive benefits, and career growth opportunities in a dynamic dealership environment.