Service Manager - Heavy Equipment, Growth & Flexible Hours

Titan Machinery, Inc.; Wagner (SD); On-site; USD 39,000 - 60,000; Full time

Benefits offered by this job

Health & Dental Coverage

HSA contributions

8 Paid Holidays and PTO

401(k) with company matching

Pregnancy-Related Leave

Vision Insurance

Life Insurance

Safety Equipment Reimbursement

Job summary

Titan Machinery, Inc. in Wagner, SD, is seeking a Service Manager to oversee service operations, drive customer satisfaction, and ensure efficiency and safety across maintenance activities.

You will manage workflows, schedules, and the service team; monitor financial performance and service metrics; handle customer communications, estimates, and documentation; and ensure compliance with safety regulations while upholding Titan's standards of professionalism.

Qualifications

• 2+ years' related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

Skills

Leadership

Customer service

Financial management

Scheduling

Job description

Titan Machinery, Inc. in Wagner, SD, is seeking a Service Manager to oversee service operations, drive customer satisfaction, and ensure efficiency and safety across maintenance activities.

You will manage workflows, schedules, and the service team; monitor financial performance and service metrics; handle customer communications, estimates, and documentation; and ensure compliance with safety regulations while upholding Titan's standards of professionalism.