Service Manager

Titan Machinery; Wagner (SD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Health and Dental

HSA contribution

Paid Holidays and PTO

401(k) with employer matching

Pregnancy-related leave

Job summary

Titan Machinery seeks a Service Manager to lead the store's service operations, drive workflow efficiency, and ensure top-notch customer satisfaction. The role emphasizes safety, professionalism, and measurable performance in a fast-paced heavy equipment environment.

You will manage staff schedules, oversee service records, and coordinate with customers on estimates and repairs while maintaining compliance with safety standards and company policies.

Qualifications

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Oversee service department operations and ensure customer satisfaction.
• Manage workflows, schedules, and customer work orders to meet financial and operational goals.
• Supervise and schedule staff, ensure accurate service records and documentation.
• Uphold safety, environmental and compliance standards and ensure vehicles meet legal requirements

Skills

People leadership

Travel up to 30%

Team management

Education

Related education/training (degree, certificate)

Job description

Overview

Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required:

• 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives

Learn more about our benefits here:https://www.titanmachinery.com/titan-careers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affittive Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.