Service Operations Leader: Excellence in Service & Safety

Titan Machinery; Henderson (CO); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

HSA contributions

Paid holidays

PTO

401(k) matching

Job summary

Titan Machinery is seeking a Service Manager to lead the store's service operations, drive customer satisfaction, and ensure safety, efficiency, and professionalism across all service activities. The role requires managing workflows, schedules, and service records while maintaining quality standards.

The position emphasizes coordinating with a team, meeting financial and operational goals, and delivering exceptional service experiences to customers and dealership stakeholders.

Qualifications

• 2+ years' related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Responsibilities

• Oversee service operations and ensure financial and performance goals are met
• Handle customer inquiries and communicate effectively to resolve issues
• Schedule employees and manage service records and documentation
• Ensure safety, regulatory compliance, and vehicle readiness

Skills

Team leadership

Customer service

Communication

Job description

Titan Machinery is seeking a Service Manager to lead the store's service operations, drive customer satisfaction, and ensure safety, efficiency, and professionalism across all service activities. The role requires managing workflows, schedules, and service records while maintaining quality standards.

The position emphasizes coordinating with a team, meeting financial and operational goals, and delivering exceptional service experiences to customers and dealership stakeholders.