Service Manager - Heavy Equipment & Customer Care

Rion Equipment; Doniphan (NE); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Paid Vacation & Holidays

Life Insurance (Company-paid)

401(k) with Match

Tuition Reimbursement & Training Dept.

Paid Military Leave

Disability Insurance

Job summary

RION Equipment seeks a Manager of Service to oversee branch operations and profitability, with prior Service Manager experience in material handling, heavy equipment, agriculture or automotive industries preferred.

You will lead service activities, manage staff, and drive customer satisfaction while coordinating maintenance programs and continuous improvement initiatives. This role emphasizes strong leadership and reliable service delivery.

Qualifications

• Proven ability to lead a service team and improve branch operations.
• Excellent communication and problem-solving skills.
• Experience aligning service activities with customer needs.

Responsibilities

• Act as primary contact for customers on service and parts issues.
• Initiate contact to address current and future service needs.
• Make policy and work decisions in the best interest of company and customers.
• Plan and control all service-related activities including maintenance scheduling.
• Develop the service department through hiring, training, coaching and performance management.

Skills

Leadership

Customer service

Operations management

Hiring & training

Strategic planning

Tools

CRM software

Job description

RION Equipment seeks a Manager of Service to oversee branch operations and profitability, with prior Service Manager experience in material handling, heavy equipment, agriculture or automotive industries preferred.

You will lead service activities, manage staff, and drive customer satisfaction while coordinating maintenance programs and continuous improvement initiatives. This role emphasizes strong leadership and reliable service delivery.