Senior Service Manager: Heavy Equipment & Field Ops

Paycom - ATS; Whitestown (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Rentix Solutions is seeking a Service Manager to lead the service department, oversee daily shop and field operations, and drive profitability and customer satisfaction. The role requires supervising technicians, coordinating maintenance programs, and ensuring safety and compliance across the branch.

The ideal candidate will have 5+ years in heavy equipment service with strong leadership and communication skills, plus a track record of improving service efficiency and reliability.

Qualifications

• Leadership and people-management experience in a service environment.
• Strong communication and customer-service orientation required.
• Experience coordinating shop and field service operations is preferred.

Responsibilities

• Manage daily shop and field service operations including inspections, diagnostics, maintenance, and repairs.
• Prioritize and schedule work orders to maximize technician productivity and equipment availability.
• Serve as primary contact for service customers, provide estimates, update on repair status, and resolve issues.

Skills

Leadership

Customer service

Team supervision

Problem solving

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office

Diagnostic software

Job description

Rentix Solutions is seeking a Service Manager to lead the service department, oversee daily shop and field operations, and drive profitability and customer satisfaction. The role requires supervising technicians, coordinating maintenance programs, and ensuring safety and compliance across the branch.

The ideal candidate will have 5+ years in heavy equipment service with strong leadership and communication skills, plus a track record of improving service efficiency and reliability.