Service Manager

Premier Truck Group; Knoxville (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Discounts

Employee Assistance Program

Paid Holidays

Paid Time Off

401k Employer Match

Training

Work-Life Balance

Job summary

Premier Truck Group in Knoxville is seeking a Service Manager to lead the Service Department, directing personnel, budgeting, and program development. You will oversee hiring, training, and performance, ensuring exceptional customer service while driving profitability.

Join a team committed to growth, with strong emphasis on leadership, process improvements, and market-responsive strategies to meet dealership objectives.

Qualifications

• Minimum 5 years in heavy-duty truck service/repair.
• 5+ years in management.
• Strong diagnostic and problem-solving skills.
• Excellent verbal and written communication.
• Ability to supervise staff and schedule work.

Responsibilities

• Provide direction to service personnel, delegate assignments per business needs and answer questions.
• Manage the operation of the Service Department including training, recruiting, interviewing, performance appraisals and possible discipline.
• Prepare annual budget and monitor budgeted expenditures.
• Maintain awareness of market conditions; develop and implement strategies to attain objectives.

Skills

Management

Troubleshooting

Communication

Supervision

Budgeting

Employee relations

Tools

PC

10-key

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Service Manager Responsibilities

• To provide direction to service personnel, delegate assignments according to business needs and answer questions concerning present and future jobs.
• Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues.
• Prepare annual budget and monitor budgeted expenditures.
• Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives.

Service Manager Requirements

• A minimum of five years’ experience in heavy-duty truck/engine repair and installation.
• Five years’ experience in management is required.
• Ability to troubleshoot and diagnose service issues and resolve complaints.
• Skills in welding, electrical, and hydraulic systems.
• Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
• Experience in employee supervision and personnel administration preferably in a service technician environment.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Must have excellent verbal and written communication skills.
• Ability to operate personal computer and 10 key.
• Strong problem solving skills.
• Goal oriented, results focused.
• Valid Driver License required
• IND-SERVICE

Ready to Join?

Premier Truck Group is an equal opportunity employer.