Service Manager: Hands-On Ops Leader

Crane 1 Services; Franklin (OH); On-site; USD 85,000 - 95,000; Full time

Job summary

Crane 1 Services is seeking a Service Manager to lead the operation's success, inform customers about appointments, respond to inquiries, and help resolve issues. This hands-on leader will assemble and guide a high-performing, customer-focused team in a fast-paced service-based environment.

The role emphasizes managing branch transactions, invoicing, scheduling, and ensuring safety practices while coordinating with sales and operations to meet customer expectations.

Qualifications

• Interpersonal and communication skills required for cross-functional work with customers, sales, and operations.
• Attention to detail is essential for accurate invoicing, reporting and documentation.
• Knowledge of safety procedures, codes, and equipment guidelines is mandatory.
• Mechanical and electrical systems knowledge is required for effective maintenance and service planning.
• Experience leading a team in a field service/operational environment.
• Proven ability to manage multiple tasks and respond quickly in dynamic settings.

Responsibilities

• Manage all branch transactions: AP, job cost, invoicing, overhead, AR.
• Review and approve invoicing details for completed work.
• Create, send, and collect customer invoices.
• Coordinate with customers and service technicians for repairs and maintenance planning.
• Provide administrative oversight to operations and field members.
• Oversee resource allocation, manpower, and scheduling.

Skills

Interpersonal skills

Communication skills

Attention to detail

Safety procedures knowledge

Mechanical/electrical knowledge

Team leadership

Customer service mindset

Tools

Microsoft Office

Job description

Crane 1 Services is seeking a Service Manager to lead the operation's success, inform customers about appointments, respond to inquiries, and help resolve issues. This hands-on leader will assemble and guide a high-performing, customer-focused team in a fast-paced service-based environment.

The role emphasizes managing branch transactions, invoicing, scheduling, and ensuring safety practices while coordinating with sales and operations to meet customer expectations.