Branch Operations Manager

Crane 1 Services; Louisville (KY); On-site; USD 80,000 - 95,000; Full time

Job summary

Crane 1 Services is seeking a Branch Operations Manager in Louisville, KY to lead a hands-on, customer-focused team. You will recruit, train and mentor service technicians while driving safety, scheduling, and profitability at the branch.

The role demands a proven operating leader who can coordinate field work, manage timecards, and deliver growth through strong customer relationships and effective service delivery.

Qualifications

• Minimum of 5 years of proven branch management experience or similar leadership in a service/industrial setting.
• Strong leadership and people-management skills with a focus on safety and quality.
• Excellent verbal and written communication abilities and attention to detail.
• Analytical mindset with drive to improve processes and performance.
• Passion for delivering top-notch service and customer satisfaction.

Responsibilities

• Lead a safety-minded, high-performing branch team and prioritize tasks.
• Recruit, hire, train, and mentor service technicians; manage scheduling and resources.
• Oversee daily huddles, branch operations, and field performance to meet goals.
• Support sales to achieve growth and manage branch P&L and timecards.
• Maintain strong customer relationships and coordinate site visits and quotes.
• Conduct site safety audits and ensure compliance with procedures.

Skills

Leadership

Communication

Attention to detail

Analytical mindset

Process improvement

Customer service orientation

Tools

Sage300 ERP

CRM

Job description

The Branch Operations Manager will often be a player/coach responsible for leading a safe, high-performing, customer-focused team. The Branch Operations Manager will recruit, hire, train and retain service technicians by working as a servant leader while leveraging all Crane 1’s support resources. This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management and operational activities. It is a fast-paced, growth-oriented environment. Familiarity with managing operations in a service-based, industrial maintenance and repair business is important.

Branch Operations Manager Role & Responsibilities

Salary: $80K-$95K

• Provides leadership in a safe work environment by functioning as the branch safety officer. Organize, document and report monthly safety meetings. Maintain and provide all safety-related documentation, according to company guidelines.
• Answers all service calls for breakdowns and service repairs.
• Provide oversight and direction with field resource allocation, manpower and scheduling.
• Holds daily huddle with branch team to align on daily objectives to meet weekly/monthly goals.
• Support sales to meet or beat growth objectives for the branch.
• Maintains strong relationships with current customers by providing exceptional customer service.
• Train, support and mentor service technicians perform their daily job tasks.
• Responsible for the management of profit and loss of all jobs performed at the branch.
• Manages and approves all timecards submitted by technicians
• Employee Retention and Recruitment for the branch.
• Deliver financial objectives with a focus on revenue and gross margin performance.
• Engage with customers by effectively communicating with decision-makers regarding repairing equipment and planning maintenance needs.
• Generate and deliver repair quotes and parts generated by service calls.
• Foster a continuing, positive, trusting, and professional relationship with all customer accounts. Scheduling periodic customer site visits to help maintain a strong relationship.
• Conducts site safety audits ensuring all safety procedures are being followed in the field.

Branch Operations Manager Requirements

• KNOWLEDGE: A minimum of (5) years of proven experience or related Branch Management experience that illustrates a proven track record in this field is preferred.
• SKILLS:
  • Proficient in Microsoft Office Suite and ERP systems (Sage300 & CRM is a plus)
  • Strong leadership skills with experience in managing systems and processes.
  • Excellent communication skills – verbal and written
  • Strong attention to detail with a dedication to accuracy
  • Analytical mindset with the ability to drive process improvements
  • ABILITY: A passion for providing top-notch service to our customers. Positive and collaborative approach to teamwork and competition.

Equal Employment Opportunity (EEO) Statement

Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.