Operations Leader: Field Services & Customer Success

Crane 1 Services; Milwaukee (WI); On-site; USD 70,000 - 85,000; Full time

Job summary

Crane 1 Services in Milwaukee is looking for a Service Manager to lead operations and ensure customer satisfaction. This role is integral to managing branch transactions and developing a high-performing team in a fast-paced environment.

The ideal candidate will have over 5 years of experience in technical management, and strong skills in mechanical and electrical systems. A collaborative approach and excellent customer service skills are essential. The position offers a comprehensive salary range of $70k-$85k per year.

Qualifications

• 5+ years of technical (mechanical/electrical) management experience preferred.
• Proven knowledge of safety procedures and mechanical/electrical systems.
• Valid driver’s license and ability to meet driving requirements.

Responsibilities

• Lead operation’s overall success and manage branch transactions.
• Support customers and manage service requests.
• Provide oversight and direction to operations and field members.
• Ensure communication with technicians and manage resource allocations.

Skills

Leadership

Customer Service

Interpersonal Skills

Microsoft Office

Mechanical Systems Knowledge

Electrical Systems Knowledge

Attention to Detail

Education

5+ years in technical management

Relevant education or experience

Job description

Crane 1 Services in Milwaukee is looking for a Service Manager to lead operations and ensure customer satisfaction. This role is integral to managing branch transactions and developing a high-performing team in a fast-paced environment.

The ideal candidate will have over 5 years of experience in technical management, and strong skills in mechanical and electrical systems. A collaborative approach and excellent customer service skills are essential. The position offers a comprehensive salary range of $70k-$85k per year.