Service Manager

Mazzella; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Benefits

Growth and Development

Tuition Reimbursement

Free Virtual Doctor Visits

Team-Oriented Environment

Work-Life Balance

Market-Competitive Salaries

Job summary

Mazzella is seeking an Industrial Service Manager in Charlotte, NC to oversee the crane service branch and drive productivity. The role involves managing schedules, enhancing field operations, and developing budgets. Candidates should have at least 4 years of experience in a relevant environment and possess strong strategic management and communication skills. The position offers a competitive salary and comprehensive benefits including tuition reimbursement and virtual doctor visits.

Qualifications

• 4 years of experience in an administrative, customer service, or technical environment.
• Must successfully complete a criminal background check, physical, drug screen, and E-verify.

Responsibilities

• Oversee the crane service branch and lead it to new heights.
• Enhance field productivity and manage schedules.
• Develop and implement crane service budgets.
• Grow the crane inspection contract base and manage costs.

Skills

Expert knowledge of the crane service industry

Effective strategic management skills

Exceptional communication skills

Ability to plan and delegate

Education

High school diploma or equivalent vocational training

Job description

Are you a dynamic leader with a passion for optimizing operations and driving results?

We’re looking for a dedicated industrial Service Manager to oversee our crane service branch and lead it to new heights. In this role, you will be responsible for enhancing field productivity, managing schedules to maximize efficiency, and developing and implementing crane service budgets. You'll also focus on growing our crane inspection contract base while effectively managing costs. As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package, opportunities for professional development, and a role where you can make a significant impact on our company’s success.

• Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
• Develop and implement the crane service budgets
• Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
• Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
• Determine staffing requirements based primarily on the labor utilization rate
• Supervise all department personnel
• Assist with the follow up on active service and inspection repair quotes
• Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted
• Assist with sales initiatives, account sales and technical expertise
• Provide instruction and training to employees as required
• Ensure all personnel are in compliance with safety regulations including OSHA guidelines
• Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
• Provides sales support to maintain or grow existing customer relationships and gain new customers
• Monitor employee and technicians' work time for payroll
• Complete performance reviews, develops and manages employees
• Authorize all expenditures handled directly by the service
• Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch
• Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
• Assist Service Writers understanding completed inspection reports to formulate quotes
• Perform other duties as assigned

Education

A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.

Experience & Skills

• 4 years experience involving administrative, customer service or technical environment
• Expert knowledge of the crane service industry
• Effective strategic management skills
• Exceptional communication skills
• Ability to plan and delegate
• Ability to devise strategic planning
• Ability to divide a task into subtasks and delegate them to their team members
• Must successfully complete a criminal background check, physical, drug screen, and E-verify

Benefits

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.