Service Manager - Guest Experience Leader & Floor Coach

Paylocity; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Paylocity is seeking a hands-on Service Manager who leads from the floor, sets the hospitality tone, and drives a guest-first culture. This role owns shifts, coaches staff, and ensures a clean, high-performing dining environment in Los Angeles.

You will oversee all front-of-house operations, manage flow, conduct pre-shift meetings, handle reservations, cash handling, and maintain standards for hygiene and appearance while developing the team for growth.

Qualifications

• Leading from the floor and setting a high-energy hospitality tone.
• Ability to coach and develop staff in real time.
• Strong guest-first service philosophy and problem-solving skills.
• Excellent communication across teams and with guests.
• Demonstrated attention to detail and operational discipline.

Responsibilities

• Lead the floor during shifts, managing energy, pace, and guest experience.
• Deliver and model exceptional hospitality; resolve guest concerns quickly and professionally.
• Coach, train, and motivate staff; uphold attendance, performance, and appearance standards.
• Execute company systems, policies, and standards; adjust staffing and floor plans for efficiency.
• Manage cash handling, approve comps/discounts, and monitor stock and inventory.
• Maintain a clean, safe, and organized space; supervise maintenance and hygiene standards.

Skills

Floor leadership

Guest service mindset

Communication skills

Problem solving

Attention to detail

Job description

Paylocity is seeking a hands-on Service Manager who leads from the floor, sets the hospitality tone, and drives a guest-first culture. This role owns shifts, coaches staff, and ensures a clean, high-performing dining environment in Los Angeles.

You will oversee all front-of-house operations, manage flow, conduct pre-shift meetings, handle reservations, cash handling, and maintain standards for hygiene and appearance while developing the team for growth.