Front-of-House Service Manager — Guest Experience

Lifestyle Communities, Ltd.; Durham, Northern (NC, KY); Hybrid; USD 60,000 - 78,000; Full time

Job summary

One Lifestyle, Ltd. is seeking a Service Manager to lead daily front-of-house operations, train staff, and maintain exceptional hospitality standards. The role collaborates with kitchen and bar teams to ensure guest satisfaction and efficient service in a fast-paced environment.

Based in an on-site setting, this position requires strong leadership, budget awareness, and a commitment to safety and quality. Join us to help deliver memorable dining experiences and uphold our service standards.

Qualifications

• High School Diploma or equivalent required.
• At least three (3) years of related front-of-house management experience required.

Responsibilities

• Oversee daily front-of-house operations to ensure smooth, efficient service.
• Train, supervise, and schedule service staff.
• Maintain high standards of customer service and handle guest concerns or complaints.
• Monitor dining area cleanliness, presentation, and compliance with health/safety regulations.
• Coordinate with kitchen staff to ensure accurate and timely food delivery.
• Manage inventory of service-related supplies and place orders as needed.
• Assist with budgeting, cost control, and tracking sales or service performance.
• Support hiring, onboarding, and ongoing development of service team members.

Skills

Front-of-house management

Staff training

Budgeting

Cost control

Customer service

Education

High School Diploma or equivalent

Job description

One Lifestyle, Ltd. is seeking a Service Manager to lead daily front-of-house operations, train staff, and maintain exceptional hospitality standards. The role collaborates with kitchen and bar teams to ensure guest satisfaction and efficient service in a fast-paced environment.

Based in an on-site setting, this position requires strong leadership, budget awareness, and a commitment to safety and quality. Join us to help deliver memorable dining experiences and uphold our service standards.