Restaurant Floor Leader - Guest Experience & Growth

Clifton's; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Wet Willie's in Los Angeles, CA is seeking an experienced Floor Manager to lead daily restaurant operations and drive excellent guest service. You will oversee staffing, scheduling, budgeting, and P&L management to ensure financial and service goals are met.

The role requires a proven leadership track record in a full-service setting, with a strong emphasis on maintaining cleanliness, safety, and guest satisfaction while coaching a diverse team to deliver memorable experiences.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 3 years of experience as a salaried manager in full-service casual dining.
• Experience with full-service alcohol serving facility is desirable.
• Proven record of maintaining high standards in cleanliness, sanitation, food quality, and guest satisfaction.
• Demonstrated leadership skills including coaching, directing, and motivating a team.
• Some exposure to P&L and sales-building is highly desirable.

Responsibilities

• Oversee every aspect of restaurant operations.
• Ensure excellent guest service that meets or exceeds expectations.
• Ensure adequate staffing to meet guest needs.
• Control day-to-day operations - profit & loss, cash controls, and financial reporting.

Skills

Leadership

Staff management

Guest service

Financial awareness

Education

Bachelor’s Degree or equivalent

Job description

Job 157226 - Floor Manager
Los Angeles, CA

• Oversee every aspect of restaurant operations.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum of 3 years of experience as salaried manager in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable