Service Manager: Growth & Customer Experience

American Implement; Dodge City (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance for employee

Dependent health coverage (optional)

Life + AD&D insurance (employer-paid)

Optional voluntary life + AD&D

Short-term disability (employer-paid)

MASA Medical Transport Solutions

AFLAC supplemental insurance

Employee Assistance Program

Credit Union

And more...

Job summary

American Implement is seeking a Service Manager for our Dodge City, Kansas dealership. The role oversees service operations, drives profitability, and focuses on customer satisfaction. You will lead staff, manage budgets, and coordinate product support with knowledge of John Deere equipment.

The position offers full-time exempt status with base wage and monthly incentives. Relocation may be offered for the right candidate, and benefits are provided to employees and dependents.

Qualifications

• 3+ years' experience in service department operations.
• Experience with lawn or heavy equipment.
• Experience in supervision and management.
• Familiar with John Deere and competitive products.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Basic understanding of financial principles related to Service Department operations.
• Experience using Service Center or other computer based diagnostic repair tools is preferred.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit to the Central Warranty Administrator.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews repair orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Assists with the development and training of service personnel and completes performance reviews of service staff.
• Maintains knowledge of John Deere and competitive products.

Skills

Service department operations

Lawn/heavy equipment experience

Supervision and management

John Deere knowledge

Strong communication skills

Interpersonal skills

Financial principles understanding

Diagnostic tools experience

Tools

Service Center diagnostics

Job description

American Implement is seeking a Service Manager for our Dodge City, Kansas dealership. The role oversees service operations, drives profitability, and focuses on customer satisfaction. You will lead staff, manage budgets, and coordinate product support with knowledge of John Deere equipment.

The position offers full-time exempt status with base wage and monthly incentives. Relocation may be offered for the right candidate, and benefits are provided to employees and dependents.