Service Manager - Sioux Falls, SD

C & B Operations, LLC; Sioux Falls (SD); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

401K with match

Paid time off

Paid holidays

Training programs

Career growth opportunities

Job summary

C & B Operations, a John Deere dealership in Sioux Falls, SD, seeks a Service Manager to lead the service department, drive customer satisfaction, and grow profitable service labor sales. You will control expenses, attract and develop talent, and ensure safety and compliance while maintaining peak department performance.

The role emphasizes service operations, training, and continuous improvement with opportunities to advance within the company and promote a high-performing team.

Qualifications

• 3+ years in a service department with proven performance against metrics.
• Experience using diagnostic tools and service software preferred.
• Strong leadership and people development capabilities.

Responsibilities

• Lead and enforce service department processes to ensure customer satisfaction and operational excellence.
• Own department performance, budgets, and goals aligned with company objectives.
• Execute service marketing plans and coordinate events and field days.
• Oversee warranty and product program claims to maximize recovery.
• Schedule, assign, and manage workloads; review orders for accuracy and billing.
• Train and develop service personnel and ensure training/certifications.

Skills

Service management

Driver's license

Customer service metrics

Tools

Service ADVISOR

Job description

Description

C & B Operations has an opening for a Service Manager at our John Deere Dealership in Sioux Falls, SD. The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

Benefits:
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Job Function:
The Service Manager will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.

Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform the
essential functions.

Lead and enforce service department processes to ensure customer satisfaction and operational excellence.

Own department performance, budgets, and goals aligned with company objectives.

Execute service marketing plans and coordinate customer events, clinics, and field days.

Oversee warranty and product program claims to ensure timely submission and maximum recovery.

Schedule, assign, and manage workloads based on technician skill sets and capacity.

Review work orders for accuracy, completeness, and proper billing.

Train, develop, and evaluate service personnel; ensure training compliance and certifications.

Manage fleet, tools, equipment, inventory, and shop organization.

Maintain safety, cleanliness, and compliance with DOT and regulatory standards.

Stay current on John Deere and competitive products.

Requirements:

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with off road, construction, lawn, or other related equipment
• Valid Drivers License and a safe driving record

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.