Service Manager - Sibley, IA

C & B Ag; Sibley (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Accident

Short-Term Disability

Life Insurance

401K with generous match

Paid Time Off and Holidays

Job summary

C & B Operations has an opening for a Service Manager at our John Deere Dealership in Sibley, IA.

The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

Qualifications

• 3+ years in a dealership service department with metrics focus.
• Experience using Service ADVISOR or similar software.
• Experience with AG equipment and field service.
• Valid driver's license with clean record.

Responsibilities

• Lead and enforce service department processes to ensure customer satisfaction and profitability.
• Own department budgets, goals, and performance.
• Execute service marketing plans and coordinate events.
• Oversee warranty/process claims and billing accuracy.
• Schedule workloads by technician capacity.
• Train and develop service personnel; ensure certifications.
• Maintain shop safety, tools, inventory, and cleanliness.
• Stay current on Deere products and competitive offerings.

Skills

Service management

Service ADVISOR

Equipment operation

AG machinery knowledge

Driver's license

Tools

Diagnostic tools

Job description

C & B Operations has an opening for a Service Manager at our John Deere Dealership in Sibley, IA. The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.
Benefits
Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match...
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
  

Job Function
The Service Manager will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the
Essential Functions.

• Lead and enforce service department processes to ensure customer satisfaction and operational excellence.
• Own department performance, budgets, and goals aligned with company objectives.
• Execute service marketing plans and coordinate customer events, clinics, and field days.
• Oversee warranty and product program claims to ensure timely submission and maximum recovery.
• Schedule, assign, and manage workloads based on technician skill sets and capacity.
• Review work orders for accuracy, completeness, and proper billing.
• Train, develop, and evaluate service personnel; ensure training compliance and certifications.
• Manage fleet, tools, equipment, inventory, and shop organization.
• Maintain safety, cleanliness, and compliance with DOT and regulatory standards.
• Stay current on John Deere and competitive products.
  

Requirements

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with off road, construction, lawn, or other AG heavy equipment
• Valid Drivers License and a safe driving record
  

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.